Assessor Resource
FNSPIM402A
Represent personal injury management agent or insurer at conciliation and review hearings
Assessment tool
Version 1.0
Issue Date: May 2024
This unit may be relevant for case managers and technical managers and applied within the claims handling area of the personal injury management sector.
This unit describes the performance outcomes, skills and knowledge required to represent personal injury management agents or insurers at formal or informal conciliation and review hearings. It encompasses application of relevant State or Territory legislative requirements in relation to personal injury management, knowledge of organisation policies and procedures, and external conciliation processes.
This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)